After-Sales Policy

7-Day No-Reason Return Service: Products purchased through Duexiang's official self-operated e-commerce channels are eligible for a 7-day no-reason return within 7 days (inclusive) of the day following logistics receipt. To qualify, items must be unopened and unrepaired, with all accessories and gifts intact, packaging in original condition, and resalable. Returns are accepted even if packaging has been opened.

30-Day Exchange Service: For products purchased through DuXiang's official direct sales channels, you may exchange them for the same model and specifications within 30 days (inclusive) from the day after logistics delivery, provided the product has a non-human-caused performance defect verified by the after-sales center and remains unopened or unmodified.

1-Year Warranty Service: Products purchased through DuXiang's official self-operated or authorized channels are eligible for free repair services within 1 years from the date of logistics receipt, provided a performance malfunction occurs due to non-human damage and is verified by the after-sales center.

Out-of-Warranty Service: For products purchased through Duexiang's official direct sales or authorized channels, if the warranty period has expired or damage is caused by user mishandling (which falls outside the standard warranty coverage), you can still receive out-of-warranty service from Duexiang. Please contact Duexiang Customer Service for pricing details. Products repaired via paid out-of-warranty service or replaced under "replace-with-new" policy—including full units or individual components—receive a 90-day limited warranty starting from the day following logistics delivery confirmation.

1. This warranty covers hardware failures resulting from defects in materials or workmanship under normal use. Upon confirmation by our service center, we will replace the product with the same model or one with equivalent performance at no cost.

2 Before purchasing a used Duexiang product, please verify its source and obtain the original proof of purchase. Duexiang reserves the right to refuse any warranty service for products that lack valid proof of purchase, have illegal or unclear sources, or have serial numbers that do not match the documentation.

1 Service Request: Contact our online customer service via the e-commerce platform where you made your purchase. We recommend using the same account used for ordering. If you use a different account, please provide valid proof of purchase (such as your order number or invoice).

2 Troubleshooting and Shipping: Our customer service team will guide you through initial troubleshooting. If product inspection is required, please ship the item (including all original accessories and packaging) to the designated after-sales address. Important: Please back up your personal data before shipping. Data loss may occur during the after-sales process; Duexiang assumes no responsibility for such losses.

3 Inspection and Replacement: After receiving the product, our After-Sales Center will complete the inspection and assessment within 5-7 business days. For products covered by warranty, we will process a replacement instead of a repair. The new product will be shipped within 2 business days after confirmation.

4 Fee Policy: For non-warranty cases, we will contact you in advance to provide a quote. Paid repairs will be performed only upon your approval.

1 Damage caused by accidents or human error, such as liquid exposure, drops, incorrect voltage input, or deformation from excessive pressure.

2: Product failure or damage caused by improper storage or use, in violation of the requirements specified in the user manual.

3 Damage caused during shipping or handling for returns, exchanges, or repairs;

4 Damage caused by force majeure;

5 Damage or malfunction caused by unauthorized disassembly by non-official agencies or personnel.

6: Product is past the warranty period.

7 Other failures and damages not caused by design, manufacturing, or quality issues inherent to the product itself.

1: Replace the entire product with new packaging within 30 days of purchase; the warranty period for the replacement product will be recalculated from the date of exchange.

2 For warranty exchanges (excluding the 30-day replacement service), the product's total warranty is extended by the remaining coverage period or for a limited warranty of 90 days, whichever is longer.

3: If an independent component of the product is replaced within the warranty period, the replaced component will be covered for the remaining warranty period of the entire product or for a 90-day limited warranty period, whichever is longer. Unreplaced components continue to be covered under the remaining warranty period of the entire product.

1 The above terms apply only to Duxiang products sold in mainland China (excluding Hong Kong, Macao, and Taiwan).

2 Duexiang reserves the right of final interpretation of this warranty policy and may modify or update these terms without prior notice.

3 In case of any conflict between this warranty policy and the terms on the warranty card provided at the time of purchase, the warranty card shall prevail.

For more information, please contact DuXiang Customer Service.